Shipping Policy

Effective Date: 2025

1. Introduction

This Shipping Policy explains how Livora manages delivery of subscription meals and snack products across different regions in India.

2. Meal Plan Deliveries (Delhi Only)

Livora delivers fresh, same-day prepared subscription meals within specific serviceable zones in Delhi.

Delivery Details:

  • All subscription meals are delivered daily between 7:00 AM – 9:00 AM
  • Meals are prepared fresh every morning
  • Users must provide accurate address & building/entry instructions
  • If delivery fails due to wrong address, no response, or unreachable contact, the meal will be marked as delivered

3. Snack Deliveries (Pan-India)

For Xerocal and other packaged snack orders:

  • Processing time: 1–2 business days
  • Delivery time: 2–7 business days depending on location
  • Shipping partners include Shiprocket, Delhivery, Bluedart, and others
  • Tracking details will be provided once the order is dispatched

4. Delivery Restrictions

  • Subscription meals are ONLY delivered within designated serviceable areas in Delhi
  • Snack orders may be restricted in remote or non-serviceable PIN codes

5. Damaged or Missing Items

For subscription meals:

• Any quality or delivery issue must be reported on the same day of delivery

For snack orders:

  • Damaged or missing products must be reported within 24 hours
  • Users must provide clear photos/videos for verification

6. Incorrect Address Disclaimer

Livora is not responsible for failed deliveries caused by:

  • Incorrect or incomplete address
  • User not answering calls/door
  • Restricted building entry

7. Contact

For delivery-related concerns, reach us at:

Email

support@livoralife.com

Phone

+91 88821 73007