Refund & Return Policy

Effective Date: 2025

1. Introduction

This Refund & Return Policy explains the conditions under which refunds or returns are applicable for Livora subscription meals and Xerocal snack products.

2. Subscription Meal Plans (Delhi Only)

Because meals are freshly prepared every day, full refunds are not offered once the plan has started.

Refunds are only provided in the following valid cases:

  • Duplicate payment
  • Payment deducted but order not created
  • 2 or more consecutive delivery failures caused by Livora
  • Verified quality issue (case-by-case)

Non-refundable situations:

  • User does not like the taste
  • Meals not consumed or stored incorrectly
  • User-entered incorrect address
  • Missed delivery due to no response
  • Lack of expected results (weight loss/muscle gain)
  • Undisclosed allergies leading to discomfort

3. One-Time Meal Orders

(If enabled)

  • Orders may be cancelled within 10 minutes of placing the order
  • No refunds after preparation begins

4. Xerocal Snacks – Refund & Returns (Pan-India)

Returns/refunds are offered ONLY in the following cases:

  • Damaged products
  • Incorrect product delivered
  • Expired product received

Users must report the issue within 24 hours of delivery with:

  • Clear photos/videos of the issue
  • Order ID and delivery details

Situations not eligible for refund/return:

  • Opened or partially consumed products
  • No longer wanted / changed mind
  • Wrong address provided by user

5. Refund Processing

Once approved, refunds are processed within 5–7 business days to the original payment method.

6. Contact for Refund/Return Support

Email

support@livoralife.com

Phone

+91 88821 73007