Contact & Support Policy

Users can contact Livora through the following official channels:

Livora provides customer support during the following hours:

• Monday – Sunday
• 9:00 AM – 7:00 PM IST

We aim to respond within:

• 24 hours for email queries
• 6–12 hours for urgent delivery issues
• Same day for subscription-related concerns raised before 4 PM

If an issue remains unresolved, users may request escalation via email.

Escalations will be reviewed by a senior support manager within 24–48 hours.

To help us resolve issues quickly, users should provide:

• Registered name & phone number
• Order ID or subscription ID
• Photos/videos (for delivery or product issues)
• Description of the problem

Abusive behavior towards support staff may lead to:

• Restriction from phone support
• Account suspension (in severe cases)

Support assistance is provided for operational issues only.

Livora support cannot offer medical, diagnostic, or therapeutic advice of any kind.